{"id":9047,"date":"2026-05-20T16:46:04","date_gmt":"2026-05-20T11:16:04","guid":{"rendered":"https:\/\/www.cueforgood.com\/blog\/?p=9047"},"modified":"2026-05-20T16:54:05","modified_gmt":"2026-05-20T11:24:05","slug":"how-to-audit-what-ai-is-saying-about-your-brand-in-30-minutes","status":"publish","type":"post","link":"https:\/\/www.cueforgood.com\/blog\/how-to-audit-what-ai-is-saying-about-your-brand-in-30-minutes\/","title":{"rendered":"How to audit what AI is saying about your brand in 30 minutes"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">AI visitors convert at<\/span><a href=\"https:\/\/www.semrush.com\/blog\/ai-search-seo-traffic-study\/\"> <span style=\"font-weight: 400;\">4.4x the rate of traditional organic traffic<\/span><\/a><span style=\"font-weight: 400;\">. And AI search traffic is up<\/span><a href=\"https:\/\/searchengineland.com\/ai-traffic-up-seo-rewritten-459954\"> <span style=\"font-weight: 400;\">527% year on year<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">None of that helps you if the AI doesn&#8217;t know you exist &#8211; or worse, gets you wrong.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most brands find out what AI says about them by accident. A customer mentions it in a review. A founder asks ChatGPT out of curiosity. A sales call reveals a prospect who &#8220;checked with AI first.&#8221; By then, the narrative has been forming for months. I love this example from Seer Interactive where <\/span><a href=\"https:\/\/www.seerinteractive.com\/insights\/geo-experiment-how-ai-highlighted-the-1-bad-review-we-got-in-24-years\"><span style=\"font-weight: 400;\">AI highlighted the one bad review<\/span><\/a><span style=\"font-weight: 400;\"> they got in 24 years and how they tackled it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The other thing worth knowing: there is no Page 2 in AI search. You&#8217;re either in the answer, or you&#8217;re not there at all.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A proactive audit takes 30 minutes. It gives you a baseline, surfaces the gaps, and tells you where to focus. Here&#8217;s exactly how to run one.<\/span><\/p>\n<h2><b>Before you start: why your own website probably isn&#8217;t the problem<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">This is counterintuitive, but important. When an AI answers a question about your brand, it isn&#8217;t primarily drawing from your website. It&#8217;s drawing from everywhere else &#8211; Reddit threads, Quora, Wikipedia, review platforms, industry media, PR coverage.<\/span><a href=\"https:\/\/www.mckinsey.com\/capabilities\/growth-marketing-and-sales\/our-insights\/new-front-door-to-the-internet-winning-in-the-age-of-ai-search\"> <span style=\"font-weight: 400;\">According to McKinsey<\/span><\/a><span style=\"font-weight: 400;\">, a brand&#8217;s own website accounts for only 5-10% of the sources AI search references. The other 90-95% is third-party content.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That means a brand with a beautifully written About page but weak third-party presence can still be completely misrepresented. The audit will tell you whether that&#8217;s happening.<\/span><\/p>\n<h2><b>What you&#8217;re looking for<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Three things:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Accuracy<\/b><span style=\"font-weight: 400;\"> &#8211; Are the basics right? Are your differentiators present? Is anything just wrong?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Prominence<\/b><span style=\"font-weight: 400;\"> &#8211; Do you show up in the queries your potential customers make before they know you exist?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Competitive position<\/b><span style=\"font-weight: 400;\"> &#8211; How do you compare to competitors in AI-generated responses?<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">A rough way to frame your results: brands scoring below 20% AI Share of Voice (the proportion of relevant AI responses where your brand appears) are effectively invisible. Between 20-50%, you exist but you&#8217;re not the default. Above 50%, AI is consistently recommending you. Most businesses doing this audit for the first time land in the invisible category. That&#8217;s fine &#8211; knowing is the point.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-9049\" src=\"http:\/\/www.cueforgood.com\/blog\/wp-content\/uploads\/2026\/05\/AI-Share-of-Voice.png\" alt=\"AI Share of Voice\" width=\"1672\" height=\"941\" srcset=\"https:\/\/www.cueforgood.com\/blog\/wp-content\/uploads\/2026\/05\/AI-Share-of-Voice.png 1672w, https:\/\/www.cueforgood.com\/blog\/wp-content\/uploads\/2026\/05\/AI-Share-of-Voice-300x169.png 300w, https:\/\/www.cueforgood.com\/blog\/wp-content\/uploads\/2026\/05\/AI-Share-of-Voice-1024x576.png 1024w, https:\/\/www.cueforgood.com\/blog\/wp-content\/uploads\/2026\/05\/AI-Share-of-Voice-768x432.png 768w, https:\/\/www.cueforgood.com\/blog\/wp-content\/uploads\/2026\/05\/AI-Share-of-Voice-1536x864.png 1536w\" sizes=\"auto, (max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/p>\n<h2><b>What you need<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ChatGPT (GPT-4 or later)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Perplexity AI (free tier works)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Google Gemini or Google Search with AI Overviews enabled<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A spreadsheet: Query \/ Platform \/ Response Summary \/ Accuracy Score (1-5) \/ Prominence Score (1-5) \/ Notes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">30 minutes<\/span><\/li>\n<\/ul>\n<h2><b>Step 1: build your query set (5 minutes)<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Eight to twelve prompts across three categories. The queries you choose determine how useful the audit is &#8211; don&#8217;t rush this part.<\/span><\/p>\n<p><b>Direct brand queries (3-4 prompts)<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">&#8220;Tell me about [your brand]&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">&#8220;What does [your brand] sell and who is it for?&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">&#8220;Is [your brand] ethical \/ sustainable \/ B Corp?&#8221; <\/span><i><span style=\"font-weight: 400;\">(use whichever claim matters to your positioning)<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">&#8220;What do customers say about [your brand]?&#8221;<\/span><\/li>\n<\/ul>\n<p><b>Category and problem queries (3-4 prompts)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">These are the searches your potential customers make before they know you exist. Replace the examples with your actual category and customer problems.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One useful trick: pull language from your own sales calls and customer conversations. The exact phrases buyers use &#8211; &#8220;I&#8217;m looking for something that doesn&#8217;t contain X&#8221; or &#8220;a brand I can trust for Y&#8221; &#8211; are often better prompts than anything you&#8217;d write from scratch, because they&#8217;re how people actually talk to AI.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">&#8220;What are the most ethical [product category] brands?&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">&#8220;Best sustainable [product category] for [target customer]&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">&#8220;Where can I buy [product type] that is [key attribute &#8211; fair trade \/ plastic-free \/ carbon neutral]?&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">&#8220;What should I look for when buying [product category] sustainably?&#8221;<\/span><\/li>\n<\/ul>\n<p><b>Competitive and comparison queries (2-3 prompts)<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">&#8220;Compare [your brand] with [main competitor]&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">&#8220;[Your brand] vs [competitor] &#8211; which is better?&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">&#8220;Who are the main [product category] brands focused on sustainability?&#8221;<\/span><\/li>\n<\/ul>\n<h2><b>Step 2: run the queries (15 minutes)<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Run each query on ChatGPT, Perplexity, and Gemini. Log everything in your spreadsheet. Don&#8217;t edit or refine the queries between platforms &#8211; you want comparable results.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A few things that affect what you get back:<\/span><\/p>\n<ol>\n<li>Use a fresh session or incognito window for each platform.<span style=\"font-weight: 400;\"> Prior conversation history shapes responses.<\/span><\/li>\n<li>On ChatGPT, disable browsing for the baseline test.<span style=\"font-weight: 400;\"> This shows you what the model knows from training data, not what it finds in real time. Run a second browsing-enabled test if you want to see how current web content changes the picture.<\/span><\/li>\n<li>On Perplexity, note which sources are cited.<span style=\"font-weight: 400;\"> This is a direct signal of which sites are feeding your AI profile. If your own site appears, great. If it&#8217;s a competitor&#8217;s blog or an outdated review, that tells you something.<\/span><\/li>\n<li>On Google AI Overviews, use incognito and phrase queries as questions.<span style=\"font-weight: 400;\"> Not all queries trigger an AI Overview &#8211; that itself is useful data about your category.<\/span><\/li>\n<\/ol>\n<h2><b>Step 3: score what you find (5 minutes)<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Two scores per response, both on a 1-5 scale.<\/span><\/p>\n<p><b>Accuracy score<\/b><\/p>\n<table>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><b>Score<\/b><\/td>\n<td><b>What it means<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">5<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Brand name, category, differentiators, and values all correct<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">4<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Core info is right but certifications, sourcing story, or impact claims are missing or vague<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">3<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Basic category info present but significant errors or omissions<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">2<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Material errors &#8211; wrong description, conflated with another brand, misleading<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">1<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Absent, misrepresented, or associated with negative attributes<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Prominence score<\/b><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Score<\/b><\/td>\n<td><b>What it means<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">5<\/span><\/td>\n<td><span style=\"font-weight: 400;\">First or primary recommendation for category and problem queries<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">4<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Appears early or in a positive comparative context<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">3<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Appears somewhere in the response, not highlighted<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">2<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Mentioned only in passing or buried in a list<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">1<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Not mentioned<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><b>Step 4: identify the gaps (5 minutes)<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Look for patterns across five types:<\/span><\/p>\n<p><b>The accuracy gap<\/b><span style=\"font-weight: 400;\"> &#8211; Direct brand queries consistently score below 4. AI&#8217;s baseline understanding of your brand is wrong or incomplete. Usually caused by a lack of structured, authoritative content that clearly states what you do, who you&#8217;re for, and what makes you different.<\/span><\/p>\n<p><b>The values gap<\/b><span style=\"font-weight: 400;\"> &#8211; AI describes you as a generic retailer. Your certifications, mission, and ethical positioning don&#8217;t appear. Your values content probably isn&#8217;t structured clearly enough for AI to extract &#8211; it&#8217;s buried in brand copy rather than stated plainly.<\/span><\/p>\n<p><b>The category gap<\/b><span style=\"font-weight: 400;\"> &#8211; You don&#8217;t show up in category and problem queries. This is often the most damaging gap for growth, because it means you&#8217;re invisible at the moment a potential customer is deciding what to buy. The fix is answer-ready content that directly addresses the questions your customers actually ask.<\/span><\/p>\n<p><b>The competitive gap<\/b><span style=\"font-weight: 400;\"> &#8211; Competitors show up in comparative and category queries; you don&#8217;t. Their content is better structured for AI citation, or their third-party presence (reviews, press, forums) is stronger.<\/span><\/p>\n<p><b>The entity gap<\/b><span style=\"font-weight: 400;\"> &#8211; AI conflates your brand with another, or attributes information that isn&#8217;t yours. This happens when your brand lacks strong, consistent signals across enough external sources for AI to reliably distinguish you.<\/span><\/p>\n<h2><b>Red flags that need immediate attention<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Some findings are more urgent than the others and need focused remediation rather than general content work.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before acting, it&#8217;s worth diagnosing what kind of problem you have. If AI is describing your brand incorrectly and there&#8217;s no obvious external source for the bad information, it&#8217;s likely a <\/span>hallucination<span style=\"font-weight: 400;\"> &#8211; the AI is filling knowledge gaps with guesses, which means you need more authoritative content about your brand across credible sources. If the bad information <\/span><i><span style=\"font-weight: 400;\">is<\/span><\/i><span style=\"font-weight: 400;\"> traceable to a specific place (an outdated article, a competitor&#8217;s comparison page, a forum thread), that&#8217;s <\/span>misinformation<span style=\"font-weight: 400;\"> from third-party data &#8211; and the fix is different: audit and counter those specific sources.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Either way, these situations require urgent action:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI attributes negative reviews or reputation from a different brand with a similar name<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI describes you as conventional or non-ethical in direct response to ethical positioning queries<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI cites a competitor when asked &#8220;what is [your brand]?&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI generates fabricated product claims or certifications you don&#8217;t hold<\/span><\/li>\n<\/ul>\n<h2><b>What to do with your results<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Your audit gives you a before-state baseline. The gap types map to different fixes: content depth for accuracy gaps, clearly structured values content for values gaps, answer-ready category content for category gaps, citation and PR work for competitive gaps, entity consolidation for entity gaps.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Prioritise by where the gap is doing the most damage, not just where the score is lowest. Fix the gaps where real customers are most likely to run into a problem. A wrong answer on a direct brand query does more damage than being absent from a niche category search.<\/span><\/p>\n<hr \/>\n<p><i><span style=\"font-weight: 400;\">Want a more thorough version of this audit, with competitive benchmarking and a full remediation roadmap? Cue for Good&#8217;s <\/span><\/i><a href=\"https:\/\/www.cueforgood.com\/generative-engine-optimization\"><i><span style=\"font-weight: 400;\">Free GEO Audit for B Corps<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> covers 5 major AI platforms and benchmarks you against your closest competitors.<\/span><\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI visitors convert at 4.4x the rate of traditional organic traffic. And AI search traffic is up 527% year on &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.cueforgood.com\/blog\/how-to-audit-what-ai-is-saying-about-your-brand-in-30-minutes\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;How to audit what AI is saying about your brand in 30 minutes&#8221;<\/span><\/a><\/p>\n","protected":false},"author":67,"featured_media":9048,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[865,881,2,882,14],"tags":[],"class_list":["post-9047","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-search","category-ai-seo","category-all-posts","category-generative-engine-optimization","category-seo"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to audit what AI is saying about your brand in 30 minutes -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cueforgood.com\/blog\/how-to-audit-what-ai-is-saying-about-your-brand-in-30-minutes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to audit what AI is saying about your brand in 30 minutes -\" \/>\n<meta property=\"og:description\" content=\"AI visitors convert at 4.4x the rate of traditional organic traffic. 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